Please note – these Terms & Conditions do not supersede your statutory rights under the Sale of Goods act: they are merely designed to clarify the principles and procedures by which we operate. In any event, we aim to serve our customers fairly and squarely and – should a dispute arise – we will always seek to find a speedy and amicable solution to the problem.
All transactions are conducted in Pounds Sterling. Payments via this website will always be processed in pounds sterling and your credit card will be charged in your local billing currency by your credit card provider. We only accept payment via credit or debit card on this site.
Tariffs, Taxes & VAT
Prices on the Wine Online website are quoted inclusive of UK taxes (VAT).
For delivery to countries inside the European Union (EU), prices including VAT are applied. For delivery countries outside of the EU, prices exclusive of VAT are applied at checkout. For all non-EU deliveries, purchasers are responsible for duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped.
We will always try to dispatch your goods within 48 hours of receipt of order, assuming we have the item/s in stock. If we do not have the item/s in stock, we will quickly advise you of this and let you know how long it will take for us to make up your order especially for you. Typically this will be around three weeks. If you would like to enquire about stock levels before placing your order, please feel free to call us or email us – details are on our Contact Us page.
Orders are sent to you via a secure designated carrier like Fed-Ex, UPS, etc and will require a signature on delivery. Orders sent within the UK should arrive on the day after dispatch, except for outlying areas, and orders sent overseas, which will usually arrive within a week of dispatch. Please allow more time for delivery at busy periods like Christmas.
The delivery charges quoted on the website cover delivery via a secure designated carrier like Fed-Ex, UPS, etc. Please contact us if you require special delivery services so that we can give you a quote for your requirements.
Payments for orders placed through our website are by Credit or Debit Card Transaction via our Secure Server, where your card details are encrypted before being sent to us, fully protecting any confidential information from prying eyes. Please note that card transactions are processed when goods are dispatched, not when you place the order, except in the case of orders which contain bespoke or personalisation elements, which are charged when the order is received.
Invoices & Receipts
We send a invoices for all orders, either with the goods or to follow in the post or email.
Wine Online operates a full, no-quibble 14-day Returns Policy. If you don’t like what you’ve bought, simply return it to us within 14 days of receipt, unused and post-paid (if applicable), together with the invoice we sent to you and details of your reason for return. We will refund the full value of the goods, using the same method as the original payment (i.e. a refund to your credit or debit card). Please note that the cost of the shipping cannot be refunded unless we deem the goods to have been faulty before they were dispatched to you.
Goods Damaged in Transit
Unfortunately, we are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier’s insurers. If the parcel you receive is battered, please note the fact when you sign for it, even before you open the package to examine the contents. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as “Damaged package; goods not yet inspected” to warn the carrier that a claim may follow.
Title to the Goods
Title for goods belongs to Wine Online until your full payment is cleared, at which point it transfers to you in its entirety.
In the event that we cannot ship your whole order within 72 hours of receipt, we will usually dispatch a part order and notify you with regard to items delayed through lack of stock. In the unlikely event that we are unable to supply your choice of goods for some while, or at all, we will contact you for instructions. Providing a telephone number or e-mail address with your order makes it easier for us to contact you in this event.
Please note that Card transactions are only processed when goods are dispatched.
The easiest way is to use the form on our Contact Us page. You can email us directly on firstname.lastname@example.org
Privacy of Information
Applicable Law and Courts of Jurisdiction
All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts. In the event of disagreement between Wine Online and its clients, which cannot be mutually resolved in a reasonable time period, customers are invited to participate in a mediation process to settle the dispute. However, this is not compulsory and does not affect the consumer’s rights to bring legal proceedings against Wine Online. If the mediation process is agreed, then either party may ask the Institute of Directors (UK) to appoint a mediator to settle any dispute before bringing the matter into the legal process. In this event, both parties agree to be bound by the decisions of such mediator and mediation process.