Privacy & Cookies Information
Information We Collect About You
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, sign up for news and events information, provide feedback and participate in competitions. Website usage information is collected using cookies; you can find more information in our Cookies Policy.
The type of information we collect to process orders for you are:
- Billing and Delivery addresses
- Telephone Number
- Email address
- How We Use Your Information
Wine Online uses your personal information to process your orders, manage your account and, if you agree, to inform you about other products and services that we think may be of interest to you. We will use this information to provide the services requested, to do so means we may share your data with the following third parties:
- Service providers who help us operate our website, fulfil our orders and deliver our products to you; for example, credit reference agencies, fraud prevention agencies, couriers, payment providers, IT support, etc
- Certain regulatory bodies, government and enforcement agencies, if we need or are requested to
- In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business)
We use your information collected from the website to personalise your repeat visits to our website. We keep a record of your emails to assist in our management of your account with us, and telephone calls may be recorded and monitored for quality control and training purposes.
We will not share your information for marketing purposes with companies outside of Wine Online
Keeping Your Information Secure
We understand the importance of security and we are committed to protecting the information you provide us. To prevent unauthorised access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, we have in place appropriate physical and managerial procedures to safeguard the information we receive.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as personal and credit card information. SSL encryption is designed to make the information unreadable by anyone but the intended audience. This security measure is working when you see a closed padlock icon in your browser window, usually in the url address bar.
We will only ask for payment details when you place an order over the telephone, we will never ask you to confirm any account or credit card details by email or text message. If you receive such emails or messages do not respond and contact us immediately. Credit Card details are not stored beyond completion of your order. All payments online will be taken securely through payment portals PayPal and Braintree, card details are not fully visible to our staff. Wine Online handling of credit card details is certified compliant with the Payment Card Industry Data Security Standard.
We may need to contact you to enable us to fulfil your order, for example, if an item you have ordered is unavailable or if there is a query regarding delivery of your parcel. In these instances, we will contact you by telephone or email. Occasionally, we may send you after-care emails relating to your Winw Online product.
We would like to send you information about our products, services and events which may be of interest to you. This will mostly be communicated by email or post. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted, please click the ‘unsubscribe’ link on the email newsletter or alternatively contact Wine Online to let us know. Our contact details can be found below.
Access to Your Information & Correction
You have a right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us. Contact details can be found below.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies, however, in a few cases, some of our website features may not function as a result. You can find more information in our Cookies Policy.
How to Contact Us